Shocking Customer Service

<p>My online shopping had 1 item charged but not delivered. I called the call centre to try and resolve this, only to be put on and off hold for 15 minutes. At the end of the 15 minutes they advised that this item would be delivered to my house that afternoon. Needless to say, a day later it was still not delivered. I then called the call centre again, and again was on hold for over 15 minutes with still no resolution. In that 15 minutes I probably spoke to a person for one minute. If this is what Pick 'n Pay calls customer service then I am truly shocked. Online shopping is meant to be an easy experience. Not with Pick 'n Pay.</p>