Shocking Customer Care Service from Pick n Pay Long Beach Mall

I recently bought a pack of Organic Beef mince from Pick n Pay Long Beach Mall. I purchased it on Monday 5th September. The sell by use by date was the 7th of September. I kept it in the fridge & when I went to take it out and of the fridge on Tuesday to cook I could smell it as I opens the fridge door. I took it back to customer services @ Long Beach Pick n Pay on Wednesday morning. The lady I spoke to was very helpful but had to refer me to her manager MARSHAL as I did not have my till slip. Marshal could not have been more disinterested. He insisted that because I didn’t have my slip I had no recourse. They were able to pick up a he sale via my Smart Shopper Card - not good enough. Not interested!!!!! The fact that the mince that I had paid R131.55 for was ROTTEN didn’t count at all. No apology, no offer of replacement (not that I would have wanted it replaced). Totally disinterested in my problem. I ended up leaving the mince on the counter, walking away out of pocket by R131.55 and vowing that I wouldn’t be shopping at Pick n Pay again. There is a Checkers across the road & after being a loyal Pick n Pay customer for about 40 years I will now only be shopping at Checkers. Pick n Pay your customer service needs serious attention if my experience was anything to go by. Customers be warned keep EVERY SINGLE till slip. Very disappointed, disillusioned ex Pick n Pay customer!!