Shocking behaviour by assistant manageress Deshni

My husband did our monthly groceries at the workshop branch of PnP in Durban on the 23rd of December 2023He spent 3000 rand at the branch

When he reached home he realised he had forgotten his work bag at the parcel counter as he found a round plastic sticker with the number 51on it in his pocket..I checked the time and called the branch asap and spoke to an Indian woman ,I relayed the story to her and she told Me i could come the next day and pick up the bag.

The following day which was christmas eve I went directly to the manager's office as the store was very busy and approached an Indian woman..She was very reluctant to assist me an had a disgusting attitude towards me telling me that they charge R10 per hour for parcels left behind.We began having words with each other as I told her about my call the previous evening and I stated that I was not told on the telephone that we needed to pay for the bag that was left behind.She insisted she wants our till slip from the previous day to calculate how much we owe for the bag that was left behind.i told her the slip is at home.Thsts when she started been cheeky and disrespectful towards me..She treated my husband exactly the same way

she was very arrogant and rude towards me as I was very irritated after her admitting that she is the only Indian woman in management and insisted I did not speak to her. .I told her that she did not tell me about the surcharge of R10 per hour for parcels left at the counter on the telephone.

She screamed at me and told me 'don't u talk to me like that.'in return I told her i will speak to her in the way I feel fit as she does not have professional manners and I asked her if she is aware of the PnP policy that the 'Customer is King.

I was so upset ,shocked and disgusted in her behaviour ,she left me in the office and walked out on me without assisting me and commented to me 'I hope u have a nice day.and i immediately made up my mind to ensure reporting this matter .she does not deserve to be in a managerial position(her colleague informed me )that she is assistant manager.

How dare she treat me that way,raise her voice at me and had the audacity to walk out on me and not assist me..I want this woman disciplined as she has no customer care experience at all and does not deserve her position.I noticed she was wearing a black mask.

I looked at her name badge and her name is Deshni or Deshna.This woman's behaviour left me reeling in shock as she is representing the pick n pay brand and treatinh customers with disrespect.

A young Indian gentlemen (please excuse my descriptions of race)wearing glasses rescued me and calmed the entire situation down and apologised for the incident and said mam don't worry..I will get your husband's bag From the parcel counter at no charge.I also showed him my call register on my cell that i called the store the previous evening at 17.54pm as proof that I did call the store.He was so willing and able to helpand warmed my heart after that terrible manageress n her pathetic behaviour If I was her boss I would have disciplined her and demoted her immediately because her attitude is as though she is doing the customer s favour and she does not want to work.She has no people's person skills at all..He was also in the admin office at the time of the incident.Im not sure what his name is but he definately without a doubt deserves Deshnis position as he knows how to treat customers..She is rude,arrogant and has a terrible attitude and I woulf like a formal apology to my husband and I from her and I would like to be informed as to what disciplinary actions are taken against her please.

My husband and I have decided to take our business to a more well deserving retailer that treats their customers with respect always.What a shame that such a well renowned retailer employs staff with bad mannerisms to represent their company.