SHOCKING ATTITUDE FROM ONLINE SHOPPING AGAIN!!

Following repeated bad experiences with Pick 'n Pay's online shopping, today was simply the worst to date! I had an order delivered at the 10-11am slot. Upon delivery 22 items were not delivered and were all fresh. On instruction from the driver I contacted the Help Line who said they would look into it and get back to me immediately. An hour and a quarter later I contacted the same lady to ask what had happened. She said she did see a response but would have to find it. She came back and said that sometime after 3pm today the goods should be delivered. I said that was unacceptable as I was awaiting goods so I could cook. She apologised and said there was nothing she could do. The manager was unavailabe for me to chat to (as he always is!). I then said I wanted a refund and would go and get the outstanding goods myself. She said no problem but would have to wait 3-5 working days for a refund. I order from Pick 'n Pay every week and each order is abysmal - no order is complete and their delivery time is merely a suggestion! I am shocked at their lacklustre attitude - far from what they used to be!