SHOCKING!!!!!

<p>I visited PICK AND PAY LA LUCIA yesterday at approx 530pm. I hurriedly went to return a 2 l C***** milk that was purchased 2 days ago by my son-in-law. He was away for the week so I did not have the till slip. We live in a townhouse opposite the mall where Pick n pay is situated and between myself, my daughter and him...We spend approx R10000 per month at the said branch. I brought another 2 l C***** milk to swop. The worker at the returns counter Jeremy said that he cannot swop the milk without a till slip!!!!! I have almost 3 times a week returned items that were spoilt/expired or was incorrectly scanned and am well known at the branch. It was always done for me. It's not like I deliberately didn't bring the till slip and it was clear that yesterday was the 1st and the expiry date of the milk was the 7th and it was spoilt! I was preparing dinner- bought all the products earlier and the spoilt milk ruined my family dinner! Jeremy called the store manager Lyndon who also with no empathy said the same! I was shocked! Why was it so difficult to just scan the item to see if it was purchased there-which I know was- cause Lyndon said they do not know where I purchased it cause it wasn't on my shopper card but my son-in-laws who was away. They actually didnt believe me and yet I am in their store daily!!!! What was even more shocking was the fact that he made me wait until he had attended to 5 customers before me for me to pay for my milk! Remember, my family's dinner was ruined and I had children who were hungry waiting for me to come home to prepare another meal! I DEMAND ANSWERS FROM PICK N PAY HEAD OFFICE AND WANT TO FURTHER KNOW HOW I AM GOING TO BE COMPENSATED FOR MY RUINED DINNER WHICH I WOULD T HAVE NOT SPOKEN ABOUT ....HAD YOUR STAFF TREATED ME WITH FRIENDLINESS AND EMPATHY- THEY JUST DID NOT CARE! !!!!! </p>