Shocker at PnP

absolute horrific experience, zero customer attentiveness zero rating Tried to return a R70 toothbrush which I have be had for 2 weeks which is now broken, was told to produce a slip or not interested. Of coursee dont have a slip, who keeps slips for low priced items? Suggesyed he look up my pirchases throigh my smart card bit that was too much trouble Kevin Campbell was the managers name - what a discredit to PnP plus a store I have been using for almost 15 years. How to lose a customer for R70