1 reviews | Active since Sept 2016
Shocked by service and attitude.
<p><span style="color: #555555; background-color: #ffffff;">Two weeks back I want to buy a dvd player at WonderPark. The salesperson an myself tested a few units and found that there were not compatible for my use. He did suggest a Bluray player. I then ask for pricing he said we have one in stock which is end of range and he gave me a price of R820 after discount. I then ask to view the product. Upon closer inspection I noticed that there was a lot of scratches and marks on the Bluray player. He also added that it does not have its original packaging. I then said I would like to make a offer to purchase. He then said I would need to speak to the manager. I agreed. He then went to call the manager and as the manager came closer he said he can drop it by R20 only. The manager was arrogant and refused to speak further. The manager then walked away as I was talking to him. The salesperson then said to me that the manager had said it looks like I can afford to pay the price and that's why he is not dropping it down. I wonder how he made that judgement seeing that i am unemployed and was given money as a gift by my family to purchase a dvd player. I am shocked and appalled by this kind of service. I feel victimized and also it feels like because of my skin colour this was done. Is this what Pick n Pay is gone too. I have tried to get hold of Pick n Pay via email and there surveys but guess what no one calls back. I hope now management calls. </span></p>
Good day Vitesh,
Thank you for taking the time to write to us.
Please accept our apologies for the poor service experience.
We are addressing this with management.
Kind regards,
Vanitha Venketas
Good day Vitesh,
Thank you for taking the time to write to us.
Please accept our apologies for the poor service experience.
We are addressing this with management.
Kind regards,
Vanitha Venketas
Good afternoon Vanitha Venketas thank you for your response. However it is going to take something special for me to enter a Pick n Pay again. I am shocked that this has happened. I expect a phone call from senior management and not a email response or a response on Hello Peter.
Good afternoon Vanitha Venketas thank you for your response. However it is going to take something special for me to enter a Pick n Pay again. I am shocked that this has happened. I expect a phone call from senior management and not a email response or a response on Hello Peter.
Good afternoon Vanitha Venketas
I write to you with confusion and utter disappointment. Upon recieving your response I was contacted by Angie from Pick n Pay WonderPark. She is a pleasant lady who listened and advised that she will take up my matter with senior management. Angie has been in contact with me for the last three days explaining what is happening and keeping me up to date. Today I received a call from Angie asking if I could come into Pick n Pay WonderPark. I advised that it is a bit difficult today but I can try for tomorrow. She then advised me that she will not be in duty but I can ask for a person by the name of Sifiso (General Manager) as she had the unit in her office and she will leave the keys with him. I then asked her how much is this unit going to cost me. She advised she is not sure and that I must speak to Sifiso. I then asked her to transfer me to Sifiso. I could not get hold of him and left a message with Tshego. Sifiso called me back 5 minutes later. I introduced myself and told him that Angie said I could speak to him regarding the Bluray player. He then advised that the current price of this unit is R1099 and he can give me a R200 discount. I was shocked at first because this is now costing me more than what was intially quoted. I explained to him that this was not an option because I was offered the same unit for less. He said unfortunately there is noting else he can do. I am shocked and disgusted that Pick n Pay has decieded to play a game with me showing that a customer is not worth it. I feel that this type of actions show that Pick n Pay has clearly no loyalty to there customers also that the customer can be pushed from pillar to post. I would like someone to call me hopefully from senior management so that I can explain and also show my dissatisfaction in there attitude and service. Please can this be treated with a matter of urgency.
Good afternoon Vanitha Venketas
I write to you with confusion and utter disappointment. Upon recieving your response I was contacted by Angie from Pick n Pay WonderPark. She is a pleasant lady who listened and advised that she will take up my matter with senior management. Angie has been in contact with me for the last three days explaining what is happening and keeping me up to date. Today I received a call from Angie asking if I could come into Pick n Pay WonderPark. I advised that it is a bit difficult today but I can try for tomorrow. She then advised me that she will not be in duty but I can ask for a person by the name of Sifiso (General Manager) as she had the unit in her office and she will leave the keys with him. I then asked her how much is this unit going to cost me. She advised she is not sure and that I must speak to Sifiso. I then asked her to transfer me to Sifiso. I could not get hold of him and left a message with Tshego. Sifiso called me back 5 minutes later. I introduced myself and told him that Angie said I could speak to him regarding the Bluray player. He then advised that the current price of this unit is R1099 and he can give me a R200 discount. I was shocked at first because this is now costing me more than what was intially quoted. I explained to him that this was not an option because I was offered the same unit for less. He said unfortunately there is noting else he can do. I am shocked and disgusted that Pick n Pay has decieded to play a game with me showing that a customer is not worth it. I feel that this type of actions show that Pick n Pay has clearly no loyalty to there customers also that the customer can be pushed from pillar to post. I would like someone to call me hopefully from senior management so that I can explain and also show my dissatisfaction in there attitude and service. Please can this be treated with a matter of urgency.