shocked at service

Today we did our monthly groceries shopping as we have done since pnp started. My parents have been never wanted another shop to shop at. In the pnp he slipped on water. Firstly my father is 71 yrs old he wears a back brace when he slipped I told management they spoke to the lady cleaning and apologized but when I asked for a wheelchair as my dad was struggling to walk any further they said the wheelchair was ****** I was shocked and my father and I had to struggle to get him back to the car on our own. This I do not think is pnp's way of doing things and I am quite disappointed. My father tearful said to think the day you had strikes so long ago anyou asked customers to help mand the tills he and my mother sat there and helped till closing time in wonderpark mall now he doesn't even get proper help to his car because of a recless cleaning ladies. <br>