1 reviews | Active since Sept 2018
Shocked at Pick n Pay's service!!!
I am absolutely appalled by Pick n Pay online and their service.
Every time that I order goods for delivery, there are always groceries short.
The last delivery has been the worst, where they delivered and 17x boxes of milk and 16x 2.5kg sugar was short. I have spent in total, about 15 hours on the phone, calling the customer care line on a daily basis and their staff promising me that it will be delivered the next day.... I have been waiting for 2 weeks now to receive the short order.
The last person that I spoke to , was the Manager, 'Henry' and even he has made a few promises that they are not adhering to.
I am absolutely shocked at the service and will definitely be looking for a new supplier.
Good day Vanessa Ryder,
Thank you for taking the time to write to us.
Please accept our apologies for the inconveniences caused and poor service experience. This is not the type of service we render.
We are busy addressing your complaint with our management team.
We value you as a loyal Pick n Pay customer and appreciate your feedback to enable us to improve on our services and products.
Kind regards,
Pick n Pay Customer Care Team
Good day Vanessa Ryder,
Thank you for taking the time to write to us.
Please accept our apologies for the inconveniences caused and poor service experience. This is not the type of service we render.
We are busy addressing your complaint with our management team.
We value you as a loyal Pick n Pay customer and appreciate your feedback to enable us to improve on our services and products.
Kind regards,
Pick n Pay Customer Care Team