**** service

I had a gift card of 1000 then went shopping at pnp vangate mall, i bought food worth about 750, my husband then went to pnp on another occasion where the gift card did not want to work and he had to pay cash for the transaction and a slip was given saying there's 250 on the card. I then went to pnp vangate mall a few weeks after to make a purchase and as i came to the till to pay with the gift card they told me that the card was declined then they tried again and it was declined again. The manager then came to check out the card and told me theres no money on the card. They then did an inquiry after i had to phone and go there all the time. Then eventually after 2weeks of waiting they tell me that i spent the 250 at the shop. I dont see how that was possible as ive only done cash purchases since the card kept declining... I was real disgusted with their service and their **** gift cards...