mN
marius N
1 reviews | Active since Mar 2017
21 Apr 2022, 11:16
Sharp increase in Nescafe Classic
On 20 April I did shopping for a few items when I noticed the current price for Nescafe Classic ar R108. Got even more annoyed when the label on the shelf showing this price referred to at as best deal or price. Pick n Pay and the supplier must please explain to their customers how you arrived at such a price when compated to recent prices. Please justify such a massive increase. Previously I queried the pricing between the normal price and when in special and was given a bull story of promotional items etc. So would like to hear the motivation for such an increase.
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Pick n Pay's replyOfficial
21 Apr 2022, 12:10Hi Marius,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the increase in pricing of the coffee and for lack of communication.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the increase in pricing of the coffee and for lack of communication.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Apr 2022, 12:10
Official
Hi Marius,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the increase in pricing of the coffee and for lack of communication.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the increase in pricing of the coffee and for lack of communication.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,