Shameless PnP expect loyal customers to pay for their gross negligence

I have been a loyal customer of PNP for many years. I spend in excess of 50k with them annually yet they do not appreciate my loyalty. I bought two packets of chicken on Friday at their The Falls store where i conduct my shopping weekly. After storing the meet in the freezer on Friday i removed it for defrosting on Saturday night only to find the meat was off on Sunday. I then returned to the store to return but expected them to reimburse me for the fuel expenses incurred as well. I spoke to the Floor Manager, Dikeledi and Tebogo at the store and both flat out denied my request. (I was particularly disgusted by Tebogo’s negative attitudeI towards me for complaining - showing no empathy.) I then turned to Nkosasana at the complaint center who also denied my fair request. So, this is how PnP repay customer loyalty? - sell products not fit for human consumption and then expect customers to PAY for their gross negligence Shameless!