Hellopeter
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Ian R

1 reviews | Active since Feb 2019

29 Jun 2020, 16:51

Shame on you Pick n Pay Norwood - I'll join the long list of ex customers who have simply chosen to vote with their feet!

I refer to a complaint levelled with Customer services on Sunday 26 April 2020 against the acting manager at the Norwood Mall branch in Johannesburg. (See reference number and details in my post of 17 June 2020.) I wrote to Hellopeter on 17 June, yet to date the matter remains unresolved. The promise of a follow from their General Manager, Michael van Niekerk, by latest 26 June 20 never happened. Seemingly Pick n Pay management and staff can treat customers and behave as they wish with no fear of consequences as complaints are simply not actioned at any level, be it on the customer service line or in the branch. Shame on you Pick n Pay Norwood - I'll join the long list of ex customers who have simply chosen to vote with their feet!

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Ian R's update30 Jun 2020, 14:41
Reviewer Update
To "The Pick n Pay Team" who responded above - What an embarrassment, to have not even taken the time to read my complaint and simply posted a generic letter referring me to departments I have just mentioned are clearly dysfunctional. Regrettably the generic response speaks volumes. To Michael Van Niekerk who has only for the first time received my documentation well done on on how you handled same. He discussed with relevant staff and will place a copy of the correspondence on their file - This is a display of proper management as poor behavior will quickly manifest as a pattern. Thank you also for the invitation to meet with you when I'm next in the store.