Shame on Pick n Pay online shopping

I'm a pensioner. My brother decided to send me some food packages. The 1st time I did not check...but found all the meats had reached their "sell by" dates, and the veggies expired the next day. However, my brother was charged full price for everything.I phoned, explained, was told someone would get back to me. No-one did. The 2nd time, most of the goods expired the next day. The 3rd time...today... the eggs were smashed, the strawberries were floating around individually in the bag, the meats had reached their expiry date, and were clearly marked down again. This time I refused to accept the goods. On phoning the helpline, and being put through to Cass, I was informed that I must understand that the money would be refunded, but that the goods would not be replaced with fresh and undamaged goods, and would not be delivered to me unless the order exceeded R500. I was horrified. This time the driver took all the paperwork.To receive a care package from my brother, I must accept damaged and expired goods. I think not. Shame on you. I'm sure I'm not the only one this is happening to.