1 reviews | Active since Jun 2011
Service, What service ASAP.!!!
Placed an order with Pick n Pay ASAP. Firstly they only delivered half of the goods I ordered. The good that was delivered was old and not worth eating as I was afraid I might get sick. I opened a support call with them and they said I should follow the prompts on the app the pay out the refund in my wallet on the app. Did that and received a mail it will take 5 to 10 working days. Well, it's been way more than 10 working days and no refund. So you are expected to pay immediately to receive your goods but they will NOT refund you? It's shocking how bad ASAP is. I'm still waiting for my refund. Guess you can call it *****ing if someone takes your money and does not give it back when the goods and service is bad.
After phoning your customer service 4 times and complaining and hearing every time that it will again take 5 to 10 working days they have finally paid out the money into my account. It took almost a month for Pick n Pay to pay out after their guarantee that I will ONLY take 5 to 10 working days. You really need to look at your processes. Customer service is not your strong point and your business is suffering from it. Look at your complaints on any website and then you will see how negatively this affects your brand name. Fix your processes and focus more on customer service.
After phoning your customer service 4 times and complaining and hearing every time that it will again take 5 to 10 working days they have finally paid out the money into my account. It took almost a month for Pick n Pay to pay out after their guarantee that I will ONLY take 5 to 10 working days. You really need to look at your processes. Customer service is not your strong point and your business is suffering from it. Look at your complaints on any website and then you will see how negatively this affects your brand name. Fix your processes and focus more on customer service.