WH
Wilfed H

1 reviews | Active since Apr 2014

15 Apr 2015, 15:48

Service suck

I wanted to buy a top for me. When I swipe my debit card 3 times, each time it was declined. The teller on the second cash register alluded to it that she had the same problem earlier. I ask the teller where I could find a ATM, I left to withdraw money. Upon my return I waited that help the customer and went to the teller since the item that wanted to bought was still. By the till. She rep**** that I need to join the line, which I respond but I was earlier on here and want to pay for the item. She insist that I need to go to line. I left, because I felt so embarrass. If the card machine worked this would not have happened.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Apr 2015, 16:04
Official
Hello hidrich,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***