service levels reserved for customers of pnp's stores in Black areas!!!!

Easily more than a month ago, I called the pnp complaints line to log my complaint.

It is about a stained R100 note I got from pnp dobsonville ext 3 in Nov 2022 which I complained about and handed to Thabi. Details of my complaints should be with the complaints line.

About 3 weeks ago a Stanley from the store called me and assured to refund the correct note. I accepted by demanded a written apology which he committed to compile.

I have not heard from him since and I notice that the complaints line have closed my query without as much as verifying with me whether I had been assisted.

Not surprising because of the arrogant manner in which the lady the initially took my query behaved on the call with me.

What's happened to the prompt and pleasant manner pnp previously handled complaints?