SERVICE IS VERY POOR

On 16 March 2015 I logged a complaint on hello peter (Ref Number : ***) regarding expired moldy food I bought. I was called by Marise Brown who apologised for what happened and as a gesture of goodwill promised to put 10000 points on my smart shopper card. <br> <br> To date I have not received any points. Even the people you appoint to deal with complaints cause complaints, wheres the integrity. I called your customer service line trying to get hold of the person and was on hold for 20mins. Yet another instance where the customer is inconvenienced.