Service from Hell

I purchased a tv from pick and pay woodmead 3months later it stopped working , the tv was taken in for repairs on the 30th of Dec I am still sitting without a tv and without any feedback , yet when I complained the first time I was told that .it would be sent through as urgent since I was neva told that the suppliers were still closed at the time of taking the tv in , on Sat when I went there for feedback I was told that lady that deals with that is on lunch I must wait , why on earth am I running after you people for feedback because clearly I was just told that it would be sent as urgent to shut my mouth . I need feedback on when I can fetch my tv this is becoming ridiculous .