BT
Busi T

1 reviews | Active since Sept 2020

17 Sept 2020, 10:40

**** SERVICE FROM CASHIER AND SUPERVISOR AT PICK N PAY MEGAMART

I went to this Pick n pay at Megamart in clayville,where iwas served by a guy named Ger. Mavuso the cashier, the guy was just so rude and ill-mannered, when I got to the till, the guy didn't greet or ask for my smart shopper, when I offered the smart shopper he looked at me as if I was giving him something that he didn't want and he was just expecting money or a bank card not the smart shopper that I was giving him, until I had to put it down on the till for him to take and use on his own time, after he rand my goods as if he was throwing them in the bin, he just added the plastic bags to my bill without even consulting with me first ,and when I told him that I didn't ask for bags so I don't need them ,he looked like the worst bored person ever as if i had made that mistake, then he calls his supervisor to cancel the bags ,but doesn't communicate with me ,doesn't tell me what is going on, he just wrings his bell and calls out to whoever was supposed to assist him, then I ask him what is happening he bluntly tells me that we have to wait for someone to cancel the bags hence I don't want to take them ,he doesn't apologies or event convince me that maybe the reason he added the was that my purchased were too much maybe it was of convenience for me , even the supervisor when she came to the till point to assist ,she doesn't greet or even explain what she is doing ,she just keeps quite and do the void and leaves ,that store is full of *********** people its not even funny ,I'm so sure that when this guy app**** for the job and got interviewed he promised the best customer experience ever but now he cant even smile or greet the same customers ,and for the supervisor ,how do they promote such people who cant even themselves find the core problem of the void and handle the customers objections, guys the till point is the contact place where there customer will never forget the experience ,please try and improve your staff attitude and offer more induction on customer handling ,even if you can check the footage of that day the guy was pure rude ,this incident happened on the 13/09/2020 at 15:17 ,I know that its in the township but service is supposed to be as good as the one that we get in those top malls ,cause we as the customers are sustaining their business and also by us coming to their stores in the townships we are making their business to be stronger and for the personnel to get the well deserved hours of work ,so please can they treat us well enough to come back ,I'm just so furious and mad at this cashier and the supervisor as well, you need a job ,you get a job, you get paid for the job ,but you are not doing the job ,is it fair an the long que of people who are still looking for the job?

0
Replies (0)