RJ
Rufin J

1 reviews | Active since Dec 2015

08 Dec 2015, 08:33

Service delivery Sucks

I have been shopping at the Pick and Pay Bedford Center for the last eight years . In the last year the service has deteriorated and service at the checkout points is pathetic. Its all good and well to revamp a store and make it look pretty but its service that gets feet through the door<br> <br> It would seem that after 17hoo they go on skeleton staff Surely a store should staff up according to center shopping hours<br> <br> I requested that no bags be used . The packer carried on regardless . I repeated my request . Begrudgingly she unpacked the bags . Promptly left all the goods on the till . Eventually the teller had to move the goods to get more packing space <br> <br> They waited till my trolley was empty then started packing . When I called the manager, the usual happens . Vernacular is spoken and one might as well just not have bothered <br> <br> They should take a leaf out of the SPAR in VILLAGE VIEW They go the extra mile. I know where my next purchase is being done and it is not PICK and Pay.<br> <br> <br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply08 Dec 2015, 10:12
Official
Hello wiskedej,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***