Service beyond excellence Bongi Manana from PnP Knysna.

Between Jan and Feb, I bought a Goldier kettle at Pick n Pay Knysna for some reason I didn’t a receipt on email and generally would get one when I make a purchase at the store. Last week Monday this kettle stopped working so I looked for the receipt and noticed it was never sent to me.

I headed over to PnP the next day with the hope that they could reprint this receipt somehow but when I got there I didn’t get much attention from the supervisor that was there. I then resorted to emailing Pnp customer service centre and they couldn’t assist too 😔.

Before going to buy another kettle I thought let me give Pnp Knysna one last chance to resolve this matter and it turned out to be the best experience I’ve had with Pnp, thanks to Bonginkosi Manana!!!!!

I am absolutely blown away by the exceptional service I received from Bongi. The level of dedication, expertise, and passion demonstrated was truly remarkable. Every aspect of my experience was handled with professionalism, kindness, and empathy. The willingness to go above and beyond to ensure my query was resolved has earned my loyalty and appreciation.

That level of service is rare and exceptional, and I am so grateful to have experienced it. Please pass along my sincerest thanks to Monique at the customer service desk and the other lady that assisted today with Bongi (I didn’t get her name) These three are a true asset to Pnp’s brand.