RJ
Rufin J

1 reviews | Active since Dec 2015

04 Jan 2017, 22:15

Service A Seven Letter Word

<p>Bedfordview Pock and Pay does not do justice to the brand and a mimimum level of service</p> <p>Went shopping at 7 pm Bulk chicken livers no stock Only one machine working to swop your smart shopper points Suggestion from staff go change your points at Pick and Pay liqour store</p> <p>Payment at till Whilst transacting the packer disappears with my trolley Am I expected to carry 8 bags by hand.</p> <p>I know it was 8 pm when i was at the cashier but the impressio created by your staff is I want to get out of here .Cant you cone earlier. If the retail hours are till eight render service till eight</p> <p>The mulitiplier points and smart shoppee loyalty points are not enough to retain me as a customer</p> <p>The Spar of Nicol has gained 1 more customer</p> <p>Go well Pick and Pay</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply05 Jan 2017, 14:36
Official

Good day Rufin,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate shopping experience.
We are addressing this incident with our management team and will revert with feedback.

Kind Regards
Anwar Mooideen

RJ
Rufin J's update20 Nov 2017, 11:34
Reviewer Update
Good morning Anwar And indeed that is as far as it goes We will revert back with feedback . 11 months on not even a phone call. lip service Yes indeed Service is just a Noun definitely not a verb