1 reviews | Active since Apr 2010
Service
<p>Each time I shop at this branch there is only one teller in the "baskets only" queue. The queue is always long and today another lady was complaining she always spends 20 minutes in the queue each time. There were actually five of us complaining that it's always the same long wait. The kiosk machine also never seems to be working.</p>
Good day Lauren
Thank you for taking the time to write to us.
Kindly accept our sincerest apologies for poor shopping experience. We will gladly address your concerns with our management team and revert with feedback.
Kind Regards
Anwar Mooideen
Good day Lauren
Thank you for taking the time to write to us.
Kindly accept our sincerest apologies for poor shopping experience. We will gladly address your concerns with our management team and revert with feedback.
Kind Regards
Anwar Mooideen
Thanks Anwar. I think I may have missed a call on Wednesday re this complaint but I did not receive a voice message or further contact. I thought I'd give the branch another try today (the day after payday). Smart shopper machines said "we're upgraded" or something along those lines but screens appeared to be frozen. No baskets, only regular trolleys available at entrance yet again. Only one gentleman serving behind bakery and eventually I left without being helped. On a positive note two tellers were available! In future I will shop elsewhere.
Thanks Anwar. I think I may have missed a call on Wednesday re this complaint but I did not receive a voice message or further contact. I thought I'd give the branch another try today (the day after payday). Smart shopper machines said "we're upgraded" or something along those lines but screens appeared to be frozen. No baskets, only regular trolleys available at entrance yet again. Only one gentleman serving behind bakery and eventually I left without being helped. On a positive note two tellers were available! In future I will shop elsewhere.
Hi Lauren,
Thank you for the feedback. We have passed this on to our regional team to investigate.
We will be in touch with feedback.
Kind Regards
Anwar Mooideen
Hi Lauren,
Thank you for the feedback. We have passed this on to our regional team to investigate.
We will be in touch with feedback.
Kind Regards
Anwar Mooideen
Thank you Anwar, I received an email from Eddie. Much appreciated.
Thank you Anwar, I received an email from Eddie. Much appreciated.