SD
Semon D
1 reviews | Active since Sept 2018
20 Sept 2018, 10:18
Seriously poor!
Some retail outlets (pick n pay)don't stick to their policies, especially customer service! They must be lacking business considering they broke the policy of "get it at the price you find it." Not to mention everytime you visit the walmer 6th Avenue branch their management has changed....poor!
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Pick n Pay's replyOfficial
20 Sept 2018, 14:04Hi Semon,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
The policy put in place in our store is called Double the Difference.
Double the difference - If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference
Policy is applicable only from time of purchase;
Double the difference does not apply to staff;
Barcode needs to correspond with item being queried;
Only the first item is given double the difference back and balance of products at the lower price;
If double the difference is more than the product, the customer gets the product for free;
If the above was not adhered to at any of our stores, please forward us a copy of your till slip & advise of the product to ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply20 Sept 2018, 14:04
Official
Hi Semon,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
The policy put in place in our store is called Double the Difference.
Double the difference - If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference
Policy is applicable only from time of purchase;
Double the difference does not apply to staff;
Barcode needs to correspond with item being queried;
Only the first item is given double the difference back and balance of products at the lower price;
If double the difference is more than the product, the customer gets the product for free;
If the above was not adhered to at any of our stores, please forward us a copy of your till slip & advise of the product to ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,