Senior management do not care about customers

On 20/1 I spoke to Siphokazi about a complaint and she said she is escalating the matter and will follow up the next day to check if I was contacted that was not done bup to today.. She was not helpful, not approachable, and brushing off. Therefore she has not contacted as yet. 21/1/26 Sent email to Mary Anne but no courtesy to reply to my email. Senior management do not care about customer service or customer care then I how do they expect junior staff to provide exceptuional customer service.

When I requested a call back on the watsapp line they refused to call me to discuss my complaint. My complaint is not resolved and reference number was given to me.