sending pensioner out of date meat

My Father who is 93 and lives alone and is assisted during the day by a **** orders goods which came to R1200 in which there was a 400gms Ostrich tenderloin @R87.99. When this arrived at the house and been brought inside my father got the **** to pack it away, She repack into single portions. When she opened the tenderloin it smelt so he phone and spoke to a Gordon who said all meat smells. I arrived later and he asked me to take it back the next day as the best before date was 27/07/2015 and this was delivered on the 7th August well after best day. They took it back away refusing to smell it as they said they could already smell it. they came back with a cash refund, no offer to replace. Valicia was apologetic but to pensioners who support and rely on there services I felt this was shoddy treatment