Send you broken and off food - then they don’t even refund you properly.

ASAP order number - *** I placed an order on the 29th of October 2025. Upon receiving the order I came across that 1x cheese (seal was broken), 1x Cheese( That had mold) 1x Nescafé Coffee (Cracked Bottle) and my sasko bread was flattened. I proceeded with a fault logging on the ASAP app and only 2 out of the 4 items were refunded. I then went on to phone them only to tell me they will look into it. So now this morning only my 2 items were refunded and the other 2 not. With not a single person phoning me or emailing me. So is this how Pick n Pay does business? Have staff pick broken or off food and then I can’t get my money back? Is that what is happening here?? I’d like to receive my money for the other 2 products as I doubt any person would accept items like this and carry on while losing money.