Selwyn Louw from Pick 'n Pay not doing his work

Selwyn Louw from Pick 'n Pay not doing his work This ticket for PnP asap has been closed without my query being resolved: #394256

https://bottles.freshdesk.com/helpdesk/tickets/394256

I placed an order and not all of my products was delivered. PnP asap gave me a PROMO code that wasn't working

This guy is the reason why I won't use this app any more.