Selling rotten food
I bought a tray of eggs together with the rest of my groceries at the pick n pay at The Grove mall. On the 16th of May we started seeing little insects coming out from the cupboard, only to notice that they were coming from the tray of eggs. We had to discard the entire tray of which was a total waste and what is more surprising is that the sell by date was the 8th which now makes me wonder if we are supposed to finish a tray of 48 eggs in 8 days. I trust that the were already rotten by then. I wrote an email to Pick n pay with the hope of getting a response and to my disappointment , I have not had a response to date. I have been a loyal customer to the shop and feel that my money is no longer needed and will take my business elsewhere.
Good day Tiang,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. In order for our team to conduct their investigation they will need more information about this product.
An email has been sent to you from our team requesting more information, kindly respond to the email with necessary information to enable our team to investigate further.
The information provided in your response will assist our team in their investigation and to address the poor quality with the relevant supplier.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Good day Tiang,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. In order for our team to conduct their investigation they will need more information about this product.
An email has been sent to you from our team requesting more information, kindly respond to the email with necessary information to enable our team to investigate further.
The information provided in your response will assist our team in their investigation and to address the poor quality with the relevant supplier.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua