Selling rotten chicken
Last week bought 5 trays of chicken, when I started cooking it started to smell, returned it and they gave me my money back. Again this week went to buy 4 trays cooked 1 tray only when my family started to eat they said the chicken tasted funny, went to smell the other trays and yes there was some foul odour, went back again to exchange at pick n pay tygervalley, this lady at customer service says why did I not also bring the cooked chicken, I told her I actually travelled 30KM(from Phillipi) to bring back the foul smelling chicken, and now you want me to bring the cooked chicken, she then said in future you need to bring it. There was no apologies for selling rotten chicken or acknowledgment for having to make another trip to bring back the chicken.
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you and for the poor product experience. We view this incident in a very serious light, we are busy addressing this with our management team. We have also logged a call with our Corporate Brands Team for investigation. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you and for the poor product experience. We view this incident in a very serious light, we are busy addressing this with our management team. We have also logged a call with our Corporate Brands Team for investigation. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team