Selling broken appliances and bad after service

Good day

Firstly attached is the invoice as requested for the Sunbeam fridge that was bought with a broken water dispenser.

Secondly, I had a problem from the start that my mother bought this fridge. It was the last one in the store, thus it was the demonstration model that was on the show floor. My mother, 70 years old went to buy it and PnP personal sold it to her. I believe that if it is a demonstration model that has veen opened and closed how many times it should be checked and sold at a cheaper price. That did not happen. When I went to pick it up, I asked the manager and he gave us R100 off, but it was not checked. I pointed out that demonstration models usually have something wrong. When we came home and tried to fill the water dispenser we realised that there are parts missing as the water flows out.

My mother went back to the store and the same manager, (older indian manager), cannot remember his name told her that there is nowhere such fridges anymore and that he will get the suppliers to send somebody to fix it. That was 4 weeks ago. My mother had been back twice and still nothing happened.

Thirdly, when I went Friday to talk to the manager, the customer service consultant was extremely rude. Thus I complained directly to the careline.

If we knew the fridge was broken, we would not have bought it, but I believe the store knew it was broken and sold it, to a old lady.

Extremely bad service from the start by all off the PnP staff at Klerksdorp Hyper PnP. I wonder if Sunbeam knows how their products are handled and sold?

Please also be aware that I am placing this complaint on Hello Peter to warn all future clients NOT to buy electrical appliances from PnP as the service, product and follow up service is not what paying customers wants.

Mark Thiebaut