1 reviews | Active since May 2017

21 May 2017, 14:55

Selective bottle deposit refund

<p>I went to the Pick and Pay Bottle store in Pinecrest mall Pinetown. I was returning empty beer bottles for deposit and purchasing more beer. However on my arrival the security guard (who is not even employed by PnP) tells me they do not receive bottles on a Sunday, (I asked where the public display of this policy was to which there was no answer) The security guard then deferred me to the person sitting next to him a Mr Khaye Tanand in charge of receiving. I said to him that previously I had been in and spoken to a cashier who said I could bring in bottles at any time. Mr Tanand just shrugged his shoulders and proceeded to ignore me. Leaving my bottles at the door I proceeded to the fridge and took out 3 Lion Lager quarts and returned to the que for payment. At that time three gentlemen of the same general race as Mr Khaye Tanand walked in with bottles returned for deposit, the security guard directed them where to put the bottles and they proceeded into the store to purchase something. I mentioned to Mr Tanand that they had just performed the same transaction that I had previously been denied access to and he very rudely told me that they were purchasing quarts of beer, I held up my three quarts for him to see but again I was rudely ignored. I just paid my money, picked up my empty bottles and left. </p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply22 May 2017, 09:42
Official

Good day Chad,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing this with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Best regards,