rH
riyaad H

1 reviews | Active since Oct 2014

02 Mar 2015, 10:30

Security demanding access to hand bag

To date i have not received a call for Ref Number : *** regarding a complaint that happened at a Grassy Park Branch...<br> <br> Last night we went to Pnp Canal Walk and when we were done with our shopping, one of the security guards ran after my wife demanding that she open her bag, this was in a huge crowd of people, after asking why she is being pulled over, he tells her its because she had a game trolley... this as many other pnp customers had other retailers trolleys... <br> <br> This was the last straw that we shop at Pnp as to me it seemed like a race issue...

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Mar 2015, 14:40
Official
Hello rhess24,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received, I will forward your email through to senior management responsible, who will be in contact with you.

With regards to Ref Number *** , I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Yours Sincerely

Marise Brown

Ref Number : ***