1 reviews | Active since May 2022
Security bull or ****?
I bought a few items on sale at my local P ‘n P two weeks ago. Checked my slip at home and found a tube of shampoo on the receipt but the item was not among the others. I spoke the the person in charge of the store and he checked on the security camera and assured me that I had packed it in. I asked them to show me the camera footage because I know I would not have purchased this product under any circumstances. I was told they cannot show me the footage for “security” reasons. Left the store with no resolution. Called the customer service and relaid my complaint. The following Monday I received a call from the store to tell me they will reimburse me for the item. I’ve been a long time customer of this store and have never experienced this before. No satisfaction. Really. Suspicions still remain. No answers.
We have escalated this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
We have escalated this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,