1 reviews | Active since Dec 2021
Second time wrongly branded by security as a *****. In less than a year.
This is my second review for Pick n Pay Vangate Mall. This is the second bad review about the exact same problem I had, just in December. The last time in December, a few days before Christmas, I went to Pick n Pay in Vangate Mall, did the shopping, and I as I was about to leave the security came to me, infront of the other shoppers, with an ugly attitude, and told me that I have to go to the room to be searched. As humiliated as I was, I comp****, and went with without saying a word. I was searched by a female, that checked under my clothes and everything. She found nothing. I left there, feeling the eyes of everyone there burning into my back. My shopping experience was ruined, my nice day ruined, and my mood was depressed. Now, 7 months later, same thing happens again, same damn store. I did some toiletries shopping this afternoon while my children was eating at KFC. As I was finished I proceeded to leave the store. The security calls me over and says to me he must search my bag. Just like that, infront of the store he searched my bag!!! I told him that this is not how he is supposed to conduct a search there, infront other customers. He says he can as the store is busy. I told him that irrespective of a busy store, his manner of handling this situation was uncalled for, and he also don't respect how I felt while he was doing that there. He acted nonchalant, saying it's procedure. When he found nothing he gave back my bag and said I can go now. Not only am I mortified, but I am absolutely livid!!! Why is this happening again?? What does Pick n Pay security have against me? Is it my clothes, my face, my walk, why do they keep on giving me this bad treatment??!! And the fact that this security wasn't gazed at all about his lack of handling the situation correctly just shows me that he doesn't about my feelings or me as a customer. A paying customer!! Second time in less than a year. I am never setting my foot in that store again. I will not be treated like this again.
