Second time around receiving expired products!

Good day

I would like to bring forward a major health concern and disregard that pick and pay has for its customers as poor service delivery has been displayed time and time again.

Unfortunately I am yet again a victim of poor service delivery, terrible customer service and my right to receive goods and service of atleast a satisfactory level, has been denied and completely disregarded.

When purchasing an item from the pick and pay asap app, a customer expects that the goods delivered will be of a high standard. To have expired products sent out to customers shows a complete ignorance to the quality of products that is kept on shelves and even worse the level of attention that is placed when selecting such products to go out.

How are expired items still kept on the shelf?

Does the person handpicked these items not check that the item is In order before giving it the green light to go?

What role does the health department play in this?

Does the store manager not ensure that departments are regularly checking the self life of items?

Does pick and pay use its online service to send out expired products to customers, feeling that we have little to no choice?

Why does customer service fail so miserably to attend to problems?

This is now the second time I am having an issue with expired items. The first time around I called in and laid a complaint, I was told that my replacement will happen the same day, two days later after no communication or correspondence from Pick and pay I recieve a refund of the item, which I have not asked for because I simply needed the item replaced.

Today I have made an order, received expired bread, called in again to complain, the customer service agent mentioned that she will get back to me, she then calls me back stating the item cannot be replaced and she will be giving me a refund, at this moment I have go guests over for dinner, I am now left embarrassed for the second time around infront of family and after politely making it clear to the consultant that I desperately need the item replaced, she agrees and again no correspondence, no communication and here I am with the expired bread.

Really pick and pay?? Is this what you guys strive so hard for? You guys make it so easy for your competitors!!!