****MED BY PICK N PAY

I placed an online order on the 24th Nov 2017 and chose to collect at pick n pay fairland on the 27th Nov 17;00-18;00 .pick n pay online debited my account,On Monday Morning i was called by a consultant to say there had been a technical order and i shouldn't go to the store until they call me (when the order is ready). No one called then on Wednesday 29 Nov 2017 i called and spoke to Nosipho who also said there was a problem with my order and that she would sort it out and call me back(She never called back) On friday i complained on twitter and was told to DM my details , i did that and still no one called me. On Saturday 2 Dec went to the store only to find that the store had been closed since 30 Nov 2017, wemt to mearest pick n pay and they called online consultants who said they would refund me. Today 05 Dec 2017 No refund, no communication, i called and spoke to Vanessa who assured me that my issue has been escalated to ADIL (manager) and still no one is communicating with me to tell me what's happening. I am so frustrated with Pick n pay. i ve had to buy things that i had ordered as i needed them for the house. I wish i could reverse the debit, i regret using Pick n pay online and this experience has changed my perception about pick n pay. I feel ****MED !!