NK
Nokubonga K

1 reviews | Active since Jul 2017

17 Oct 2018, 19:20

Samkelisiwe and Jo Anna need to learn manners

When the manger and staff have no manners it’s beyond disappointing. So I went inside the wine place in the pnp Pavilion to find no cashier so I took the item I needed and went about. When i get to the express till I am served by Samkelisiwe while tries to force me to go to the liquor store and mind you it 2min before 7. When I say no I am not willing to do such shes calls her manager Jo -anna whom says to me I must gi yo the liquor shop or she will go nd open da wine area till for me. I say open da wine area till me and bought burst out laughing as if there was a comedian cracking a joke. This kind of behavior I would only expect from a mental ill person as I was not in the wrong I must be served were I have purchased not be forced to go to another place.

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Replies (2)
Pick n Pay
Pick n Pay's reply19 Oct 2018, 17:06
Official

Good day Nokubonga,

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our apologies for the delay in response and the poor service experienced at The Pavillion store.

Your complaint has been escalated to our regional team via the call center for further assistance. Your reference number is ***.

Should you need any further assistance please do not hesitate to contact us on the below numbers provided.

Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00

Our Contact number is ***.

Kind Regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply19 Oct 2018, 17:13
Official

Good day Nokubonga,

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our apologies for the delay in response and the poor service experienced at The Pavillion store.

Your complaint has been escalated to our regional team via the call center for further assistance. Your reference number is ***.

Should you need any further assistance please do not hesitate to contact us on the below numbers provided.

Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards,

Vanitha Venketas