RS
RoneliaS S

1 reviews | Active since Apr 2015

10 Aug 2015, 14:07

Sales attitude

This morning I had the unpleasant experience of standing in a queue to buy my sons each a tablet that was advertised by Pick n pay for 499-00 when I got to having my turn wow, what an experience!!!! I was told they out of stock and that because its a 1 day special I could forget about getting a rain check!! When I asked to speak to a manager as according to the new retail act this is unacceptable( when specials are advertised, stores are supposed to ensure they have adequate stock even if it is only for 1 day), I was told I could go whistle!!!!! really!!!!! I could understand had I not stood in a long queue to watch people in front of me buy 5 + and after being told I can go whistle having a lady that arrived after me walk up to a salesman with a name tag on called Joseph hand her some of the exact ipads I was waiting for and had just been told sorry ma'am but we ran out as we never expected such a response. This is unprofessional and biased. I am disgusted at this behavior and wonder exactly how many people were clients and who were staff members? was this just a gimmick to get us to the store? what a poor show pick n pay!!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Aug 2015, 14:25
Official
Hello dianesboys,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,