DW
Dude W

1 reviews | Active since Mar 2010

21 Nov 2016, 11:45

sale price is more expensive than normal price??!! really disappointed with PnP :(

<p>PnP normally holds themselves to such high standards, but they really let me and themselves down today.</p> <p>I have been waiting for the December specials to buy a sewing machine for my wife as a gift, but I see the price on the specials catalogue is MORE than the normal price... How in the world can they justify this?</p> <p>The machine is the Janome JFS1821S which is currently R2149 (up until 21 November 2016), but the specials catalogues have been released on the PnP website today, and the price from tomorrow (on "special") is R2499!</p> <p>So I called them and they got back to me now and I've been asked to rush to the store TODAY to get it at the NORMAL price, before it goes on "special"??!! But I've been waiting for the special to get a BETTER deal than the normal price, and now PnP lists the sale price as a WORSE deal than normal!</p> <p>What's worse is that the gentleman who took my call and investigated it told me that it WAS meant to be cheaper from tomorrow, but they just messed up on the catalogue! Wow... what a mess! This changes my whole point of view of Pick n Pay, who have always been (in my mind) the very top tier of the supermarkets we have... But this makes them look like amateurs who can’t even get a price right... Whatever happened to the old PnP price guarantees??!! Scan Right? Double The Difference? How far they have fallen!</p>

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Replies (6)
DW
Dude W's update22 Nov 2016, 11:31
Reviewer Update

And I see no responses from them either on any hellopeter complaints in the last 24 hours.

Pick n Pay
Pick n Pay's reply22 Nov 2016, 16:15
Official

Good day ,

Thank you for taking the time to write to us.

Please accept our apologies for the inconveniences caused to you.

We are busy investigating your complaint and will revert once feedback is received.

Kind regards,

Vanitha Venketas

DW
Dude W's update25 Nov 2016, 10:12
Reviewer Update

FOUR days and no real feedback (...except the copy&paste above). Pick n Pay customer services really sucks

DW
Dude W's update29 Nov 2016, 10:11
Reviewer Update

EIGHT days with no feedback

DW
Dude W's update02 Dec 2016, 09:53
Reviewer Update

11 days ... PnP doesn't care about responding

DW
Dude W's update16 Jan 2017, 16:14
Reviewer Update

It'a now January 16th and PnP never got back to me. Pathetic