SW
Samantha W

1 reviews | Active since Sept 2016

15 Jan 2019, 09:27

Sable Square Branch Changing Expiry Dates

Submitting this complaint on behalf of a friend whom Pick n Pay can't be bothered to reply to. She submitted it via their online website form on the 8th Jan'19. A copy of the submission is below, and I will attach the 2 photo's to this review. ----------------- Hello, Disappointed to have to report that this store is changing expiry dates on the 6 Pack Box of McVites Hob !!! Expiry date is 14 DEC 18, and they are scratching the date off, and covering it with a printed sticker dated 10/06/2019. I have photo's off, but there is no option to attached them to this web form, so please advise where I can email them to. As I've said, I'm very disappointed, and more importantly....what other products dates are they extending? I will definitely be careful what I purchase from that store in future. Thank you, and kind regards ******x

0
Replies (3)
SW
Samantha W's update15 Jan 2019, 09:30
Reviewer Update
Looks like HelloPeter no longer allows attaching photos to the review.
Pick n Pay
Pick n Pay's reply22 Jan 2019, 12:21
Official
 Good day  Samantha Wallace,
 
Thank you for taking the time to address your concerns with us.
 
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
Pick n Pay Team

Best regards,

SW
Samantha W's update30 Jan 2019, 09:03
Reviewer Update
I am happy to advise that Pick 'n Pay Sable Square have contacted me and are currently investigating the matter. I can also confirm that all cereal bars have been removed from the shelf. As a loyal shopper of Pick 'n Pay Sable Square, I am delighted with the customer service I have received from them and am confident that this matter is being addressed. I will be happy to change my star rating once I receive their feedback on their investigation as to who was responsible for the date changing.