Rusks

I am a regular shopper at PicknPay Kloof. I purchased PicknPay Muesli Rusks which I found to be tough and tastless just like PicknPay Buttermilk Rusks. I contacted PicknPay but received an acknowledgement but no response to my concerns. I feel that PicknPay is not concerned with customer comments. I am now buying my rusks elsewhere