Running around with PnP

I lost my card a few years back, decided to get a new one as I was advised that I can use it (the new card) for as long as I want but when I want to do Purchases I will have to block the old one, the call their call center to transfer my points.

The whole of last year I was collecting points, the I wanted to redeem them this year.

Yesterday I went to the Pick n' pay at steel dale shopping center, Went to their machines to try and see how much have accumulated and the machine gave me a "card not activated" warning. I asked for help from one of the lady who work for tyme bank I was given a new number since I was not getting through on Pnp call center and I was given a new call center number. Few minutes later I tried using the new number then it went through. I explained my situation and I was advise that, the reason for this it was because my registered cell phone number was nolonger active, everything should be fine now. Today I went to the shopping center to redeem my points, then the card was not activated.

I have been trying to contact PnP from January this year and I have been given a run around. I have lost a lot of airtime, Petrol, energy and time, just to redeem my points. Can some one call me and assist me