MN
MARIA N
1 reviews | Active since Feb 2013
16 Sept 2019, 12:53
RUINED 60 YRS BIRTHDAY FOR MY MOTHER
On the 09/09/2019 we went to place order for 60 yrs birthday cake to be collected on the 14/09/2019 ,ON THE 14TH WE WENT AND THEY SAID IT IS OUT OF STOCK WITHOUT CONTACCTING US A DAY BEFORE SO THEY TOLD US WHEN WE WENT TO COLLECTED THE CAKE HOW DO THEY FEEL THAT THEY RUINED SOMEONE'S BIRTDAY LIKE THAT IS BAD SERVICE
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Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
16 Sept 2019, 14:10Good day Maria,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have tried calling you on *** however this number goes to voicemail.
We have tried calling you on *** however this number goes to voicemail.
We view this incident in a very serious light, we would like to address this with our management team however you have not provided us with a stores name.
Please forward your complaint to our Customer Care team to enable them to address your complaint with our management team or call ***to speak to a consultant.
Email address: ***
Please forward your complaint to our Customer Care team to enable them to address your complaint with our management team or call ***to speak to a consultant.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply16 Sept 2019, 14:10
Official
Good day Maria,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have tried calling you on *** however this number goes to voicemail.
We have tried calling you on *** however this number goes to voicemail.
We view this incident in a very serious light, we would like to address this with our management team however you have not provided us with a stores name.
Please forward your complaint to our Customer Care team to enable them to address your complaint with our management team or call ***to speak to a consultant.
Email address: ***
Please forward your complaint to our Customer Care team to enable them to address your complaint with our management team or call ***to speak to a consultant.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
MN
MARIA N's updateReviewer Update
17 Sept 2019, 13:42Good Day
I was reffering to pick n pay BRITS
I was reffering to pick n pay BRITS
MN
MARIA N's update17 Sept 2019, 13:42
Reviewer Update
Good Day
I was reffering to pick n pay BRITS
I was reffering to pick n pay BRITS
MN
MARIA N's updateReviewer Update
25 Sept 2019, 15:18Good Day
We went to the Brits Store and they said the manager for Bakery was already went home and he will call us on the next day which was 19/09/2019 still no feedback
We went to the Brits Store and they said the manager for Bakery was already went home and he will call us on the next day which was 19/09/2019 still no feedback
MN
MARIA N's update25 Sept 2019, 15:18
Reviewer Update
Good Day
We went to the Brits Store and they said the manager for Bakery was already went home and he will call us on the next day which was 19/09/2019 still no feedback
We went to the Brits Store and they said the manager for Bakery was already went home and he will call us on the next day which was 19/09/2019 still no feedback