Rudy is Rude...

To whom this may concern,

I called Rudi/y from PnP Maitland after he closed this case *** , without making any contact with me as the customer. He told the Head Office that he resolved the issue with me when I was still awaiting feedback from the manager.

I called on Friday 04/09/2020 at about 09:30 to my dismay. This guy was absolutely aggressive and illogical on this phone call, before he even took the call, I could hear the aggression in his voice to Kimone ''Asking what does the customer want to know'' . I would highly recommend that you listen to that call recording if you have access to it.

But this guy certainly does not have the Temperament to Run a PnP. He is extremely aggressive, angry and has no sense of what customer service is.

According to his logic, it's okay to sell vegetables at full price at 15:09 the day that is going to expire that same day, without any reduced sticker or anything that indicates that the product is expiring that very day. He considers exchanging it ''going out of his way'' . He also does not know the definition of the word ''FREE'', Two of his Managers told me that i would get the product for free, but according to Rudy/i , it is free when they exchange the item and I don't pay for it on that day. Rudi/y considers that to be free , I am not kidding you , you can listen to that call recording if you have access to it.

He also told me that I either can't afford the vegetables or are trying to be difficult, I am not kidding you , you can listen to that call recording if you have access to it. He also told me that if it makes me feel more like a man, I can fetch 20 bags of vegetables, I am not kidding you , you can listen to that call recording if you have access to it. He also told me that I am trying to take advantage of the situation, I am not kidding you , you can listen to that call recording if you have access to it.

So I will hold Rudy/i to his word and await for confirmation from Gideon as when I can collect my 20 bags of vegetables. I will donate that 20 bags of vegetables that he so generously offered to the community and I will send him pictures of the good work that he is doing in the community.

I probably spend 4-5K per month at this PnP and for Rudy/i to speak to customers the way that he did is absolutely despicable, and in doing so under the PnP brand is even more despicable. If he wants to speak to customers the way he did, he should open his own SuperMarket under his name and do whatever he pleases.

I spoke to this guy a month ago about fixing the misleading pricing in the salad bar. He only fixed it on Tuesday after I raised the matter again with Andrew.

This guy knows absolutely nothing about customer service, that is why none of my neighbours like shopping there. I will also be voting with my feet as I am appalled by this guy's behaviour. I will take my 4-5K to PnP Howard Centre.

Regards Warren.