LC
Lee C

1 reviews | Active since Feb 2019

05 Apr 2023, 20:18

Rudest senior staff member

Pick n pay canal walk had me extreme extremely upset on March 26. We took my son to the mall bcz it was his bday. We were in the mall about 3 hours. Close to leaving my mom called me to ask if I could get her two cokes the closest was pnp in the mall as I was on that end of the mall. The store was 5 mins away from closing and me and my fam went in. I got the two cokes but bcz my kids were gtn restless due to waiting in line I moved to the front of the tills waiting there for him but he was second in line..and I couldnt understand why he took so long. When I checked,the customer before him was waiting for a void they have called at that point a few times for void. Now as someone who also overrides I know the cashiers are less at that time and so are the supervisors..so I suggested to my husband I will go check at the kiosk because a guy with a green top was still standing ready to pay. When he was done the cashiers told me the till is now closed. Thats when I signaled to my husband that its close suddenly and left it at that. Suddenly a senior looking staff member female shouted at me saying that the till isnt closed "suddenly" and I should have come earlier. I cant come when the store closes. First thing I told her was Im not speaking to u,Im talking to my husband. What she dsnt understand is that the till at the kiosk was used for staff sales yet it was close. I didnt even have a issue with that. The issue I had was this lady who was so rude and abrupt spoke to me as if she knew me. I told her if u dont want to work these hours dont work for pnp. She kept on being rude saying to me she wont keep quiet and shes not afraid of me. When I asked another staff member what her name was she shouted its lee-anne only to hear from the store manager that its a **** name and we are the second complaint for the day regarding her. I have worked in retail 13 years. Never,ever have I spoken to a customer like that. What ****es me off Is I spoke toy husband not her. I have been a pnp customer at parow family store many years.not once did I receive such service. I always opt for pnp bcz of their customer service.I really hated that woman for how she made me feel and she is a senior staff member with no respect.to travel to canal walk is money. Took my last to take my son there as it was his bday. She really ruined my evening. I hope the manager dealt with her as he said he would.

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