Rudest customer service ever

I have just had the worst customer experience to wa point where my sister felt threatened by one of your staff members.

On Saturday 13/03/2021 I have visited your soneike kuilsriver branch situated in the western cape around 19:45 , after completing my shopping I made my way to the checkout the cashier it is here where the bad experience began , Mandy Nomngana did not greet me when I greeted her firstly then when me and my sister was having a discussion I dont know if she asked before but then I heard her shouting at me in a rude manner "DO YOU WANT A BAG" I then politely asked her why are you shouting can you please not shout at me , she then turned to the person packing the bag and said " Is this man serious" and laughed i then told her can she just finish up its kot my place to teach her customer service it is then she told me no she will not assist me and she i can go to someone else but she will not assist me , it is then when I requested to speak to a manager and she chased me like a dog telling me "Go Go Go Run to them there in Front" again shouting in a very rude manner .

I then asked one of the other floor staff to please get me the manager as I wanted them to see her behavior towards a paying customer, it is here where the manager Elzain came to the counter but even with the manager being there Mandy did not seem to care how she will treat a customer she started shouting at my sister and then when the manager went to ask the next cashier to help the customer behind me Mandy told her colleague she don't care but she will hit a customer if needs be.

If this is what you are teaching the cashiers about treating all customers fairly (TCF) im sorry then I will no longer make use of this pic n pay i will also be sharing my experience in my next article for Tyger burger .

I hope this gets dealt with at a higher level as it did not seem that anything was about to be done by the manager as I left.

Regards Ethan