LN
Lindeni N

1 reviews | Active since Sept 2014

17 Jan 2020, 17:45

Rudeness/Prejudice

Cashier Andiswa Mxitywa didn't wipe the counter where I had to put my items for payment. So since I had dry stuff that I didn't want them to get wet, I made her aware but she gave me such an attitude...she looked up & down at me. Didn't wipe but let that runner counter run but still ended on a wet spot but she didn't care. I didn't understand why she didn't wipe in the 1st place because she had the sterilised cloth right in front of her. She didn't even greet me,she just asked if I "want" not "need/ would like to have" plastic.

This is not the 1st she has given me attitude. When she was in the cigarette counter, I wanted to buy lotto she pulled her face when it was my turn after she had served an Indian lady.It is such a pity that when they still want the job they promise to treat customers with respect irrespective of race but it looks like she has forgotten that black people also deserve respect.

0
Replies (1)
Pick n Pay
Pick n Pay's reply20 Jan 2020, 09:38
Official
Good day  Lindeni, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team