Rude unreasonable assistant at make up aisle
<p>I would like to express my disconcert with the beauty assistant who was working today at Pick N Pay Montclare branch in Cape Town. Her name is Jade. I picked up a mascara that was placed in the front box; with no seal on it and that has clearly been used - apparently this was not a tester and she was incredibly rude and unprofessional insisting i pay for the product. I pointed out to her that 1. this product was open and actually very dry. She told me that there is no such thing as testing mascara which i also find incredibly shocking that one would expect me buy such a produce without trying it first. (like never heard of!)</p> <p>She was very unpleasant and i honestly would have bought the product should i had broken the seal to open it but i did not as this was a used product. She proceeded to laugh at me. I strongly suggest that her rapport be attended to and that if Pnp expect clients to buy used make up well then please make this known.</p>
Good day Aarthi,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing the incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Good day Aarthi,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing the incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
